Berriez Casino Privacy Policy

At Berriez, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our services at berriez.com. We are committed to handling your data responsibly and transparently. By accessing the Berriez casino login page, creating an account, or using any of our features, you agree to the practices described in this document. Please read it carefully to understand your rights and our obligations.

Who We Are

Our platform, Berriez Casino, is operated by Ganadu Gaming Limited, a company incorporated under the laws of the British Virgin Islands, registered at PO Box 2283, Columbus Centre, Road Town, Tortola, British Virgin Islands. Otso Operations Limited, registered in Cyprus with company number HE 471265 at Avlonos 1, Maria House, 1075, Nicosia, Cyprus, acts as a facilitating company for Ganadu Gaming Limited. We are licensed and regulated by the Kahnawake Gaming Commission (KGC) under licence number 01003. As the data controller, we are responsible for your personal information and how it is used across our services.

Information We Collect

When you register, access the Berriez Casino login, or interact with our platform, we may collect the following types of personal data:

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Payment details including deposit and withdrawal records via methods such as MiFinity, Skrill, Neteller, and MuchBetter
• Identity verification documents (passport, national ID, proof of address)
• Gaming activity, transaction history, and account preferences
• Device information, IP address, browser type, and cookies data
• Communications with our support team at support@berriez.com

At Berriez, we only collect information that is necessary, relevant, and proportionate to the purposes for which it is used.

How We Use Your Information

We use the personal data we collect for the following purposes:

• To create and manage your account, including verifying your identity
• To process deposits and withdrawals in accordance with our minimum deposit (€10) and minimum withdrawal (€20) requirements
• To deliver our Berriez bonus offers, including the Welcome Bonus of 365 Free Spins and Daily Cashback promotions
• To comply with legal obligations, including anti-money laundering (AML) and Know Your Customer (KYC) regulations
• To provide 24/7 customer support via Live Chat and email
• To improve our platform, personalise your experience, and optimise the Berriez casino menu and game navigation
• To send you relevant promotional communications, subject to your marketing preferences
• To detect and prevent fraud, abuse, or any violation of our Terms and Conditions

Legal Basis for Processing

We process your personal data on one or more of the following legal grounds:

• Contractual necessity – processing required to fulfil our agreement with you as a registered player
• Legal obligation – compliance with applicable gaming regulations, AML laws, and KYC requirements
• Legitimate interests – improving our services, ensuring platform security, and preventing fraudulent activity
• Consent – for marketing communications and non-essential cookies, where you have provided explicit consent

Cookies and Tracking Technologies

Our Berriez Casino platform uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. We use essential cookies to ensure our website functions correctly, as well as analytical and preference cookies to understand how you navigate our platform. When you first access Berriez, we will present you with a cookie consent notice. You may manage or withdraw your cookie preferences at any time through your browser settings, though disabling certain cookies may affect your experience.

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and financial institutions handling your transactions
• Identity verification and fraud prevention providers
• Regulatory authorities and licensing bodies, including the Kahnawake Gaming Commission
• Our facilitating company, Otso Operations Limited, to the extent necessary for service delivery
• Technology and analytics partners who help us maintain and improve our platform
• Legal or law enforcement authorities where required by applicable law

All third parties we work with are contractually required to handle your data securely and in compliance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. In most cases, we are required to keep account and transaction records for a minimum of five years following account closure. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by us:

• Right of access – request a copy of the data we hold about you
• Right to rectification – ask us to correct inaccurate or incomplete data
• Right to erasure – request deletion of your data where no legal obligation requires retention
• Right to restrict processing – ask us to limit how we use your data in certain circumstances
• Right to data portability – receive your data in a structured, machine-readable format
• Right to object – opt out of processing based on legitimate interests or direct marketing

To exercise any of these rights, please contact us at support@berriez.com. We will respond to your request within the timeframe required by applicable law.

Security Measures

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our Berriez Casino systems use SSL encryption for all data transmissions, and we apply strict internal access controls. However, no online platform can guarantee absolute security, and we encourage you to use a strong, unique NFyW+Iz%Ti)G2Tmm for your account and to contact us immediately if you suspect any unauthorised access.

Mobile Access and the Berriez App

Our platform is fully accessible via mobile browser on both iOS and Android devices. While there is currently no downloadable Berriez app or Berriez casino app available, our mobile-optimised website delivers the full 5,000+ game library and all account features — including login, deposits, withdrawals, and live support — directly through your device's browser. Any data collected through mobile access is subject to the same protections described in this Privacy Policy.

Children's Privacy

Our services are strictly intended for adults aged 18 or over. We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the relevant account.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you via email or a prominent notice on our platform. Your continued use of our services following any such update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our team. We're available 24/7 via Live Chat on our website or by email at support@berriez.com. At Berriez, we are always here to help you feel informed, secure, and in control of your data.